Refund policy

Refund Policy – Chamelifun

Thank you for choosing Chamelifun. We are committed to providing you with a delightful shopping experience. In the event that you need to return or exchange a product, please familiarize yourself with our refund policy outlined below.

  1. Returns and Exchanges 1.1 Eligibility: – To be eligible for a return or exchange, the item must be in its original condition, unopened, and unused. – Certain items, such as personalized or perishable products, may not be eligible for return or exchange. Please check the product description or contact our customer service team for further information.1.2 Timeframe: – You may request a return or exchange within 30 days from the date of purchase. – If you receive a defective or damaged item, please notify us within 48 hours of receiving the product.
  2. Refund Options 2.1 Refund Method: – Refunds will be issued using the original payment method used during the purchase. – If the original payment method is not available, we will provide a refund in the form of store credit or a gift card.2.2 Refund Process: – Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund. – If your refund is approved, it will be processed within 5 business days.
  3. Return Instructions
    • To initiate a return or exchange, please follow these steps:
      1. Contact our customer service team via email, providing your order details and the reason for the return.
      2. Our customer service team will guide you through the return process and may provide you with a return authorization, if required.
      3. Securely package the item in its original packaging, including any accessories or documentation that came with it.
      4. Send the package to the address provided by our customer service team.
  4. Non-Refundable Items
    • The following items are non-refundable:
      • Gift cards, e-gift cards, or vouchers.
      • Perishable items, such as food or flowers, unless they arrived in a damaged condition.
      • Personalized or customized items.
      • Digital downloads, software, or virtual products.
  5. Store-Specific Returns
    • For items purchased at Chamelifun physical stores, please refer to the return policy displayed at the respective store location. Online purchases should adhere to the guidelines provided above.

Please note that our refund policy is subject to change without prior notice. We recommend reviewing the policy on our website or contacting our customer service team for the most up-to-date information.

If you have any further questions or require assistance with your return, please do not hesitate to reach out to our customer service team. We are here to assist you!

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